Yes, SkyLumi mini projectors are fully compatible with both Apple and Android smartphones. Simply connect and start transforming your space into a sky of your own!

Yes, you can use streaming platforms like Netflix, Disney+, and more on the SkyLumi Pro, Infinity, and Ultimate models. These models come with multiple built-in apps, including Netflix, YouTube, Disney+, Prime Video, Hulu, Google Play, and LetsView. Plus, with the integrated Android 11 system, you can easily add even more apps to enjoy your favorite content anytime, anywhere!

Please note that the SkyLumi Lite does not support these streaming platforms.

All SkyLumi models are equipped with an advanced hydraulic axial fan that provides an efficient cooling solution against overheating. This allows you to use the projector for hours without worrying about it heating up quickly. Enjoy your viewing experience with peace of mind!

The optical resolutions for each SkyLumi model are as follows:

• Lite: 480p (supports 1080p)
• Pro: 720p HD (supports 1080p)
• Infinity: 1080p Full HD (supports 4K)
• Ultimate: 4K ULTRA HD

All models support at least 1080p, so you can enjoy your favorite content without any limitations.

Yes, all SkyLumi projectors are equipped with built-in speakers, so you can enjoy your content with immersive sound right out of the box.

Yes, you can use your headphones with any SkyLumi model, as each one includes a headphone jack for your convenience.

Yes, you can connect any console, including PlayStation, Xbox, Nintendo Switch, and even the Wii, to any SkyLumi mini projector via HDMI or AV. Enjoy your games on the big screen!

Yes, you can connect your phone via Bluetooth with the SkyLumi Pro, Infinity, and Ultimate models, which also support Wi-Fi. The SkyLumi Lite does not have Bluetooth or Wi-Fi capabilities.

Black Screen with Sound

The issue with Netflix not playing wirelessly could be due to copyright restrictions set by Netflix in your region. We have a few troubleshooting steps that might help resolve this issue, as it can be related to internal blocks within the Netflix app.

For detailed instructions, please visit this article troubleshooting the issue from Netflix Help Center.

Netflix Connection Issues

If you're unable to connect to Netflix, it may be due to your specific Netflix plan. You might see the message: 'The connected display is not supported. (10065)'.

In this case, you may need to upgrade your Netflix subscription to a plan that supports streaming to projectors.

For more information and troubleshooting steps, please visit this article from Netflix Help Center.

Other Solutions

• Update the Netflix app to the latest version via the Google Play Store.
• Update the firmware and software of your SkyLumi projector.
• Stream Netflix directly from the integrated web browser.

Please note that our system automatically verifies the shipping address you provide at checkout. If there are any discrepancies or errors, your order may be temporarily held, and we will notify you via email. This could lead to a delay in processing your order.

To avoid any issues, we recommend double-checking and confirming your address details before finalizing your purchase.

Additionally, customers are responsible for any claims related to the shipping carriers used for their orders.

Worldwide Shipping:

• Handling Time: 1-2 business days.

Delivery Estimates:

United States: 6-12 Business Days
Canada: 6-12 Business Days
Europe/UK: 7-14 Business Days
Australia: 7-14 Business Days
International: 7-14 Business Days

*All shipping times exclude clearance/customs delays

These delivery times are estimates and may vary due to factors such as customs processing, local postal services, and the specific recipient location. We collaborate with our international carriers to ensure timely updates and efficient delivery.

We pack and ship orders from Monday to Friday, between 9 AM and 12 PM EST. Orders placed by 12 PM EST are shipped out the same day, as this is when our carrier collects the parcels.

Please note that the delivery time for your order depends on your location and the shipping method you choose.

In the event your tracking information indicates that your order hasn't progressed or shows it as delivered but you haven't received it, you should initiate a claim with the shipping courier. Please be aware that filing claims with the carrier falls under the customer's responsibility. It's important to note that we do not provide refunds for orders that are lost during transit.

Our goal is to offer the most competitive shipping rates for all orders. We collaborate with carriers globally to secure the latest and most accurate shipping rates that reflect the actual cost of transporting your products. The shipping rate you encounter at checkout represents what we pay to our carrier, with a modest addition to fairly remunerate our warehouse staff for their work.

We are committed to maintaining fairness and transparency in our pricing, ensuring that our customers always receive equitable treatment.

Our 'last mile tracking' system is designed to keep shipping costs low for our customers. This means that after you receive your tracking information, detailed tracking updates might not be immediately available while your package is in transit.

However, detailed tracking will become available once the package enters the final stage of delivery in your local area, allowing you to monitor its last journey to your doorstep.

Implementing this method enables us to offer free or affordable shipping while still ensuring reliable delivery. Please be assured that if you have received a tracking number, your order has indeed been dispatched.

Yes, we ship to both the UK and the EU! For orders valued over and under £50 in the UK and €60 in the EU, we use a range of carriers to ensure efficient delivery.

These carriers include Royal Mail, Swiship UK, InPost, UniUni, Post Express, DHL Express, and CTT Express. This diverse carrier selection allows us to provide reliable and timely shipping services to our customers in these regions.

International customers should be aware that they are responsible for any applicable international taxes and duties associated with their order. Our role does not include contacting customs centers on behalf of customers. It is also important to note that shipping fees and duties are non-refundable in case of a return. This policy is essential for international customers to understand before making a purchase to ensure clarity and avoid any unexpected costs.

Our return policy allows you to request a return within 30 days of receiving your item. Items must be in their original condition: unused, with tags, and in their original packaging to qualify for a return. Please note that clearance items, sale items, and gift cards are not eligible for return. This policy helps us ensure fairness and consistency for all our customers.

To request a return:

1. Click on the profile icon found in the store's navigation bar at the upper-right corner on desktop and at the lower-right corner within the mobile drawer menu.

2. Sign in to your account:

• Enter your email address in the Email field and click Continue.
• Check your email for a message from our store (including the spam folder) and copy the six-digit verification code.
• Return to the online store and enter the six-digit verification code.

3. Choose the order you wish to return.

4. For orders with multiple items, select the items you are returning.

5. Choose a reason for the return and leave an optional note.

6. Click on 'Request return'.

Ensure that your item meets our return eligibility criteria available here.

If you've chosen an incorrect return method by mistake, please contact our customer service team here as soon as possible. We will assist you in correcting the return method to ensure a smooth and hassle-free return process.

Yes, you can exchange items. To do so, first initiate a return for the item you have. Once your return is processed and approved, place a new order for the item you want instead. This ensures a faster exchange process and allows you to receive the new item promptly. Remember, the original item must meet our return criteria available here.

Discount codes may have restrictions, such as being valid only for full-priced items. This means they might not apply to products that are already discounted, including bundles or sale items. Additionally, some discount codes cannot be combined with other promotions or used at the same time as other offers.

To use your discount code, enter it during checkout. If you're on a mobile device, you may need to tap "Show order summary" on the checkout screen to reveal the field where you can input your coupon code or gift card. Alternatively, you can scroll to the bottom of the page to find this option.

We’re happy to offer a price adjustment on your recent purchase under the following conditions:

1. You must request the adjustment within 24 hours of placing your order.
2. The original order should not have included any discounts.

If your purchase meets these criteria, we will refund the price difference as a gift card. To request a price adjustment, please reach out to us here for assistance.

Unfortunately, it is not possible to apply multiple discount codes to a single order. For example, if you use a 10% discount code, you won't be able to add another code, such as "free shipping," to the same order. Only one discount code can be used per order.

However, if you have multiple discount codes you'd like to use together, please contact us directly. We’re happy to assist you in applying them. Reach out to us here for help.